COOKIE POLICY

CarCare24x7 Inc.

A Canadian Corporation

Effective Date: November 19, 2025

Last Updated: November 19, 2025

Document Version: 1.0

1. INTRODUCTION

WHEREAS, CarCare24x7 Inc., a Canadian corporation ("CarCare24x7," "we," "us," or "our"), utilizes cookies and similar tracking technologies to enhance user experience, analyze website performance, and provide personalized services; and

WHEREAS, this Cookie Policy (the "Policy") explains what cookies are, how we use cookies and similar technologies on our websites, mobile applications, and related services (collectively, the "Services"), and how you can manage your cookie preferences; and

WHEREAS, by accessing or using our Services, you consent to the use of cookies in accordance with this Policy, unless you have disabled cookies in your browser settings or through our cookie consent mechanism;

NOW, THEREFORE, this Policy is issued to provide transparency regarding our use of cookies and to comply with applicable privacy laws and regulations, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in the European Union, and the ePrivacy Directive.

2. WHAT ARE COOKIES

2.1 Definition Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website or use a mobile application. Cookies are widely used to make websites and applications work more efficiently and to provide information to the website or application owners.

2.2 How Cookies Work When you visit our Services, we may send one or more cookies to your device. Cookies allow us to recognize your device and store certain information about your preferences or past actions. This information helps us improve your experience by remembering your preferences, maintaining your session, and providing personalized content.

2.3 Similar Technologies In addition to cookies, we may use other similar technologies such as web beacons (also known as pixel tags or clear GIFs), local storage, session storage, and device identifiers. These technologies serve similar purposes to cookies and are governed by this Policy.

3. TYPES OF COOKIES WE USE

3.1 Essential Cookies

Essential cookies are strictly necessary for the operation of our Services. These cookies enable core functionality such as security, network management, and accessibility. Without these cookies, our Services cannot function properly.

  • Authentication Cookies: Remember your login status and maintain your session
  • Security Cookies: Protect against fraudulent activity and ensure secure connections
  • Load Balancing Cookies: Distribute website traffic across servers for optimal performance
  • User Interface Cookies: Remember your preferences for language, region, and display settings

These cookies cannot be disabled as they are essential for the Services to function. They do not collect personal information that can be used to identify you.

3.2 Performance and Analytics Cookies

Performance and analytics cookies help us understand how visitors interact with our Services by collecting and reporting information anonymously. These cookies allow us to improve the functionality and performance of our Services.

  • Google Analytics: Tracks website usage, page views, and user interactions
  • Mixpanel: Analyzes user behavior and event tracking
  • Performance Monitoring: Measures page load times and identifies performance issues
  • Error Tracking: Identifies and reports technical errors and bugs

These cookies collect aggregated and anonymized data. They do not identify individual users and are used solely for statistical purposes.

3.3 Functional Cookies

Functional cookies enable enhanced functionality and personalization. They remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

  • Preference Cookies: Remember your language, region, and display preferences
  • User Experience Cookies: Remember your previous interactions and customize your experience
  • Chatbot Cookies: Maintain conversation history and preferences for our AI assistant
  • Service Customization: Remember your service preferences and booking history

3.4 Marketing and Advertising Cookies

Marketing and advertising cookies are used to track visitors across websites to display relevant advertisements and measure the effectiveness of marketing campaigns. These cookies are only placed with your explicit consent.

  • Targeting Cookies: Build a profile of your interests and show you relevant advertisements
  • Retargeting Cookies: Show you advertisements for our Services on other websites
  • Conversion Tracking: Measure the effectiveness of our marketing campaigns
  • Social Media Cookies: Enable social media sharing and integration features

You can opt out of marketing cookies at any time through your browser settings or our cookie consent banner.

4. PURPOSE OF COOKIES

We use cookies for the following purposes:

  • Service Delivery: To enable core functionality and ensure our Services work correctly
  • Authentication and Security: To authenticate users, prevent fraudulent use, and maintain secure sessions
  • Performance Optimization: To monitor and improve the performance and reliability of our Services
  • User Experience: To remember your preferences and provide a personalized experience
  • Analytics and Research: To understand how users interact with our Services and identify areas for improvement
  • Marketing: To deliver relevant advertisements and measure campaign effectiveness (with your consent)
  • Compliance: To comply with legal obligations and enforce our terms of service

5. THIRD-PARTY COOKIES

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of our Services, deliver advertisements, and provide enhanced functionality. These third-party services include:

5.1 Analytics Services

5.2 Advertising Services

We may use third-party advertising networks to display advertisements on our Services and other websites. These services use cookies to track your browsing behavior and show you relevant advertisements.

You can opt out of interest-based advertising by visiting:

5.3 Social Media Cookies

Our Services may include social media features, such as Facebook "Like" buttons and Twitter "Tweet" buttons. These features may collect your IP address and the page you are visiting, and may set a cookie to enable the feature to function properly.

Social media cookies are controlled by the respective social media platforms. Please refer to their privacy policies for more information.

Important: We do not control third-party cookies. These cookies are subject to the privacy policies of the respective third parties. We encourage you to review their privacy policies to understand how they use cookies and what information they collect.

6. MANAGING COOKIES

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

6.1 Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • See what cookies you have and delete them individually
  • Block third-party cookies
  • Block cookies from particular websites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that if you choose to block or delete cookies, some features of our Services may not function properly or may be unavailable to you.

6.2 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences

You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our website or by clearing your browser cookies and revisiting our website.

6.3 Browser-Specific Instructions

  • Google Chrome: Settings → Privacy and Security → Cookies and other site data
  • Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions
  • Opera: Settings → Privacy & Security → Cookies

6.4 Mobile Device Settings

For mobile devices, you can manage cookies through your device settings:

  • iOS (Safari): Settings → Safari → Block All Cookies
  • Android (Chrome): Chrome menu → Settings → Site settings → Cookies

7. MOBILE APPLICATIONS

Our mobile applications (Torqon and Torqon Wrench) may use technologies similar to cookies, such as:

  • Device Identifiers: Unique identifiers associated with your device
  • Advertising IDs: Mobile advertising identifiers (IDFA for iOS, AAID for Android)
  • Local Storage: Data stored locally on your device for app functionality
  • Analytics SDKs: Software development kits that collect usage analytics

You can manage these technologies through your device settings:

  • iOS: Settings → Privacy → Advertising → Limit Ad Tracking
  • Android: Settings → Google → Ads → Opt out of Ads Personalization

You can also manage app permissions and data collection through your device's privacy settings.

8. DO NOT TRACK SIGNALS

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted, and our Services do not respond to DNT signals.

However, you can control tracking through your browser settings and our cookie consent mechanism as described in Section 6 of this Policy.

9. UPDATES TO THIS POLICY

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

  • Posting the updated Policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users (if applicable)
  • Displaying a prominent notice on our website or mobile applications

Your continued use of our Services after such changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we use cookies.

10. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

CarCare24x7 Inc.

Privacy Team:

Email: privacy@carcare24x7.com

General Inquiries:

Email: contact@carcare24x7.com

We aim to respond to all cookie-related inquiries within 30 days of receipt.

This Cookie Policy is effective as of November 19, 2025.

© 2025 CarCare24x7 Inc. All rights reserved.

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