PRIVACY POLICY

WHEREAS, CarCare24x7 Inc., a Canadian corporation ("CarCare24x7," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information; and

WHEREAS, this Privacy Policy (the "Policy") describes how we collect, use, disclose, and safeguard your personal information when you use our mobile applications (including Torqon and Torqon Wrench), websites, and related services (collectively, the "Services"); and

WHEREAS, by accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy; and

WHEREAS, if you do not agree with this Policy, you must immediately cease all use of the Services;

NOW, THEREFORE, this Policy is issued in compliance with applicable privacy laws and regulations, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, the General Data Protection Regulation (GDPR) in the European Union, the California Consumer Privacy Act (CCPA), and other applicable federal, provincial, state, and local privacy laws.

We use the information we collect for the following purposes:

• Service Delivery: To connect you with garages, process bookings, and facilitate service delivery
• Payment Processing: To process payments securely and manage transactions
• Communication: To send service updates, notifications, and respond to inquiries
• Service Improvement: To analyze usage patterns and improve our Services
• Marketing: To send promotional offers and marketing communications (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect and prevent fraud, abuse, and security threats

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who perform services on our behalf
• Garage Partners: With garages and mechanics to facilitate service delivery
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government regulation
• With Your Consent: When you have provided explicit consent for sharing

We implement comprehensive security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication and access controls
• Regular security audits and penetration testing
• 24/7 monitoring and incident response
• Secure cloud infrastructure (AWS)

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request access to your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise your rights, please contact us at privacy@carcare24x7.com. We will respond to your request within 30 days, or as required by applicable law.

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

• Active account data is retained while your account is active
• Transaction records are retained for 7 years for legal compliance
• Service history is retained to provide ongoing value
• Marketing consent data is retained until you withdraw consent

When you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@carcare24x7.com.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and ensuring that third-party service providers are certified under appropriate data protection frameworks.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, where many of our service providers are located.

We use cookies and similar tracking technologies to collect information about your use of our Services. For detailed information about our use of cookies, please refer to our Cookie Policy.

Our Services integrate with various third-party services, including payment processors, cloud hosting providers, analytics services, and communication services. These third-party services have their own privacy policies and terms of service.

We encourage you to review their policies to understand how they handle your information. We are not responsible for the privacy practices of these third-party services.

For detailed information about third-party services and APIs, please refer to our Data & Security Statement.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the updated Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website or mobile applications

Your continued use of our Services after such changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: